Frequently Asked Questions
This page answers questions about payments, pricing, security, privacy, and the SSFeatures dashboard. If your question is about a specific feature, please visit the Features page for answers about that specific feature.
If your question is not answered here, please contact us directly.
Purchasing, Pricing, and Subscriptions
Once you download SSFeatures and open SmartSheet, your 30-day free trial will begin using the same email associated with your SmartSheet account. We will provide regular updates on the remaining time of your trial.
After the trial period, we will notify you and provide a subscription link. You also have the option to subscribe at any point during the trial.
The free trial is linked to the email you use to log into SmartSheet. No credit card information is required.
After the trial period, we will notify you and provide a subscription link. You also have the option to subscribe at any point during the trial.
The free trial is linked to the email you use to log into SmartSheet. No credit card information is required.
None! You have full access to all of the features for 30 days.
Click the "Log In" button to access the SSFeatures dashboard. In the dashboard, navigate to "Subscriptions" and then "Manage Payments" to update your preferred payment method in the customer portal.
Click the "Log In" button to access the SSFeatures dashboard. In the dashboard, go to "Subscriptions" and then "Manage Payments" to cancel or renew your subscription. You will retain access to SSFeatures for the remainder of your billing cycle.
Yes, in the SSFeatures dashboard, you can add or remove licenses. Click the "Log In" button to access the SSFeatures dashboard. Navigate to "Subscriptions" and then "Manage Payments" to adjust the number of licenses in the customer portal.
If you add more licenses, the changes are applied immediately. If you remove licenses, the changes will take effect at the end of your current billing cycle.
If you add more licenses, the changes are applied immediately. If you remove licenses, the changes will take effect at the end of your current billing cycle.
Click the "Log In" button to access the SSFeatures dashboard. In the dashboard, navigate to "Manage Users" to add or remove users from your subscription.
To add a user, enter their email address, ensuring it matches the email they use to log into SmartSheet.
You can also add your company email domain (e.g., @yourcompany.com) to allow anyone in your company to use SSFeatures. We will automatically track your users and compare them with the number of licenses you've purchased.
You can add, edit, and remove users and domains as often as needed.
To add a user, enter their email address, ensuring it matches the email they use to log into SmartSheet.
You can also add your company email domain (e.g., @yourcompany.com) to allow anyone in your company to use SSFeatures. We will automatically track your users and compare them with the number of licenses you've purchased.
You can add, edit, and remove users and domains as often as needed.
If your team has a company domain, such as @mycompany.com, you can add this domain in the dashboard to grant access to your entire company. When you grant company-wide access, we will automatically track how many people from your company are using SSFeatures.
Click the "Log In" button to access the SSFeatures dashboard. Navigate to "Manage Users," scroll down to "Domains," and enter your company's domain in this section.
We monitor the number of people from your company using SSFeatures over a 90-day period. If the number of active users is nearing your license limit, we will notify you via email to add more licenses.
Click the "Log In" button to access the SSFeatures dashboard. Navigate to "Manage Users," scroll down to "Domains," and enter your company's domain in this section.
We monitor the number of people from your company using SSFeatures over a 90-day period. If the number of active users is nearing your license limit, we will notify you via email to add more licenses.
No, only you have access to manage your licenses.
Not directly within the dashboard. The easiest way to transfer ownership is for the new owner to create their own subscription and add all users to it. Once all users are added to the new subscription, you can then cancel your own.
Security
Absolutely not. SSFeatures stores all your data within your browser's local storage using your browser's local storage API. We do not send any of this data to our servers or save it in our databases.
However, we do send the email address you use to log into SmartSheet to our server to verify that you are on the free trial or have a paid subscription.
However, we do send the email address you use to log into SmartSheet to our server to verify that you are on the free trial or have a paid subscription.
Absolutely not. We do not even send any of your data from your
browser to our servers.
The SSFeatures requires the 'storage' permission to save your settings within your browser. This allows us to store your settings locally without sending any data to our servers or database. For example, when you enter sort settings in the SmartSheet sort popup, we save those settings in the browser storage so we can automatically fill out the window for you the next time you open it.
This is crucial to ensure that we never have to send any of your data to our servers.
This is crucial to ensure that we never have to send any of your data to our servers.
We designed SSFeatures to be as user-friendly as possible, with a key goal of integrating our features directly into the SmartSheet web application. For example, we aimed to add a 'Sort Automatically' checkbox directly onto the webpage to enhance the user experience. To achieve this, browsers require us to add a script onto the SmartSheet webpage, enabling interaction with all of SmartSheet's HTML elements.
This approach also allows us to call SmartSheet's code directly. For instance, instead of implementing our own data sort function, we can use SmartSheet's built-in data sort function directly.
This approach also allows us to call SmartSheet's code directly. For instance, instead of implementing our own data sort function, we can use SmartSheet's built-in data sort function directly.
Yes
Yes
Yes, please contact us using the "Contact Us" page.
Yes
No
DigitalOcean
North America
No
No
No, you can use SSFeatures from any network that you wish.
Yes
Yes
Yes
Yes
Yes, within 2 weeks of the periodic evaluation.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
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