Last Updated: March 13, 2026
Please read these Terms and Conditions ("Terms," "Agreement") carefully before using the SSFeatures Service operated by SSFeatures, LLC, a Nevada Limited Liability Company ("SSFeatures," "Company," "We," "Us," or "Our"). Your access to and use of the Service is conditional upon Your acceptance of and compliance with these Terms. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.
For the purposes of these Terms and Conditions:
"Account" means a unique account created for You to access Our Service or parts of Our Service, identified by Your email address.
"Affiliate" means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
"Browser Extension" means the SSFeatures browser extension software that enhances Smartsheet functionality, available for Chrome, Edge, Firefox, Safari, and other supported browsers.
"Company" means SSFeatures, LLC, a Nevada Limited Liability Company (referred to as "the Company," "We," "Us," or "Our").
"Content" means any text, data, information, images, or other materials uploaded, submitted, or transmitted through the Service.
"Country" means Nevada, United States.
"Dashboard" means the web-based user portal accessible at app.ssfeatures.com/dashboard where You can manage Your Account, Subscription, and licensed users.
"Device" means any device that can access the Service, such as a computer, cellphone, or digital tablet.
"Free Trial" means a limited period of time during which You may access the Service without charge.
"Intellectual Property" means all trademarks, service marks, trade names, logos, copyrights, patents, trade secrets, and other proprietary rights owned by SSFeatures.
"License" means the right granted to You under these Terms to use the Browser Extension and Service.
"Licensed User" means an individual authorized to use the Service under Your Subscription, identified by their email address.
"Personal Data" means any information that relates to an identified or identifiable individual.
"Service" means, collectively, the Browser Extension, Website, Dashboard, and any related software, features, or services offered by SSFeatures.
"Smartsheet" means the Smartsheet project management and collaboration platform operated by Smartsheet Inc., with which the Browser Extension integrates.
"Software" means the Browser Extension and any associated code, libraries, APIs, and updates provided by SSFeatures.
"Subscription" means the paid access to the Service offered on a recurring basis by the Company.
"Third-Party Service" means any services, content, or software provided by third parties that may be integrated with, displayed through, or made available by the Service.
"Website" means the SSFeatures website accessible at https://ssfeatures.com and all related subdomains.
"You" means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
By accessing or using the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms. If You are using the Service on behalf of an organization, You represent and warrant that You have the authority to bind that organization to these Terms.
You represent that You are at least 18 years of age. The Company does not permit anyone under 18 to use the Service. If We learn that Personal Data has been collected from anyone under 18, We will take steps to delete that information.
Your use of the Service is also governed by Our Privacy Policy, which is incorporated into these Terms by reference. Please review Our Privacy Policy at https://ssfeatures.com/privacy to understand Our data practices.
Subject to Your compliance with these Terms and payment of applicable Subscription fees, SSFeatures grants You a limited, non-exclusive, non-transferable (except as provided in Section 16.3), revocable license to:
Your License is tied to the email address(es) associated with Your Account. Each Licensed User is identified by their unique email address. You may:
You may not:
To access certain features of the Service, You must create an Account. You agree to:
You are responsible for all activities that occur under Your Account, whether or not authorized by You. The Company is not liable for any loss or damage arising from Your failure to maintain the security of Your Account.
You may not:
The Service or parts of the Service are available only with a paid Subscription. Available Subscription plans and pricing are described on Our Website and may be modified from time to time.
You will be billed in advance on a recurring basis (monthly or annually), depending on the Subscription plan You select. You must provide accurate and complete billing information, including full name, address, and valid payment method information.
At the end of each billing period, Your Subscription will automatically renew under the same conditions unless:
You may cancel Your Subscription at any time through the Dashboard or by contacting Us. Upon cancellation:
The Company may modify Subscription fees at any time. Fee changes will:
Your continued use of the Service after a fee change constitutes acceptance of the new fees.
Paid Subscription fees are generally non-refundable. Refund requests may be considered on a case-by-case basis at the Company's sole discretion. Refunds required by applicable law will be honored.
If automatic billing fails, We may:
The Company may, at its sole discretion, offer a Free Trial for a limited period.
During the Free Trial:
Your Free Trial will not automatically convert into a paid subscription. You must explicitly subscribe during, or after your free trial, to resume your service.
The Company reserves the right to modify, suspend, or terminate Free Trial offers at any time without notice.
The Browser Extension enhances Your experience with Smartsheet by providing additional features and functionality. The Extension operates within Your web browser and interacts with Smartsheet web pages.
To function properly, the Browser Extension requires certain browser permissions, which may include:
You grant these permissions when You install the Browser Extension. You may revoke permissions by uninstalling the Extension.
The Browser Extension may access:
The Extension does not access data from websites other than Smartsheet and SSFeatures domains.
The Browser Extension is designed to work with Smartsheet but is not affiliated with, endorsed by, or officially connected to Smartsheet Inc. Smartsheet is a trademark of Smartsheet Inc.
Your use of Smartsheet is governed by Smartsheet's own terms of service. We are not responsible for any changes to Smartsheet that may affect the functionality of Our Browser Extension.
The Browser Extension may be updated automatically through Your browser's extension update mechanism. Updates may include bug fixes, feature improvements, security patches, or changes to functionality. Continued use of the Extension after an update constitutes acceptance of any changes.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with its intended purpose of enhancing Smartsheet productivity.
You agree NOT to:
Technical Violations:
Commercial Violations:
Legal Violations:
Platform Violations:
Violation of this Acceptable Use Policy may result in:
We reserve the right to investigate suspected violations and cooperate with law enforcement authorities.
The Service, including all Software, content, features, functionality, graphics, designs, and documentation, is owned by SSFeatures and protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
"SSFeatures," the SSFeatures logo, and other SSFeatures marks are trademarks of SSFeatures, LLC. You may not use Our trademarks without prior written consent, except as necessary to accurately describe the Service.
If You provide suggestions, ideas, or feedback about the Service ("Feedback"), You grant SSFeatures a worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such Feedback into the Service without restriction or compensation to You.
All rights not expressly granted in these Terms are reserved by SSFeatures.
You retain ownership of any Content You create, upload, or transmit through the Service. By using the Service, You grant SSFeatures a limited license to process, store, and transmit Your Content solely as necessary to provide the Service.
You are solely responsible for Your Content and represent that:
We reserve the right to remove any Content that violates these Terms or that We determine, in Our sole discretion, is harmful, objectionable, or inappropriate.
The Service integrates with or relies upon the following Third-Party Services:
Payment Processing:
Authentication:
Analytics and Monitoring:
PostHog — Provides anonymous product analytics to help Us understand how the Service is used. Analytics data is not tied to individual users; no personal identifiers or email addresses are sent to PostHog. PostHog's Privacy Policy is available at https://posthog.com/privacy.
Sentry — Provides error tracking and performance monitoring to help Us identify and fix issues. Sentry's Privacy Policy is available at https://sentry.io/privacy.
Platform Integration:
The Service may contain links to third-party websites or services that are not owned or controlled by SSFeatures. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.
We are not responsible for changes to Third-Party Services that may affect the functionality of Our Service. We will make reasonable efforts to adapt to such changes but cannot guarantee uninterrupted service.
Our collection, use, and disclosure of Personal Data is governed by Our Privacy Policy at https://ssfeatures.com/privacy, which is incorporated into these Terms by reference.
We implement reasonable administrative, technical, and physical safeguards to protect Your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
By using the Service, You consent to the processing of Your data as described in Our Privacy Policy, including transfers to servers located in the United States.
For enterprise customers and where required by applicable data protection laws, Our Data Processing Addendum at https://ssfeatures.com/dpa governs the processing of personal data on Your behalf. The Data Processing Addendum is incorporated into these Terms by reference where applicable.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
SSFEATURES DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SSFEATURES, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:
ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, EVEN IF SSFEATURES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF, NOTWITHSTANDING THE ABOVE, SSFEATURES IS FOUND LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF THESE TERMS, SSFEATURES' TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:
(A) THE TOTAL AMOUNT PAID BY YOU TO SSFEATURES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR
(B) ONE HUNDRED DOLLARS ($100).
THE LIMITATIONS OF LIABILITY REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES. THESE LIMITATIONS WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, SSFEATURES' LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless SSFeatures and its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
This indemnification obligation will survive the termination of these Terms and Your use of the Service.
These Terms are effective upon Your acceptance (by accessing or using the Service) and remain in effect until terminated.
You may terminate Your Account at any time by:
SSFeatures may terminate or suspend Your Account and access to the Service:
Upon termination:
Your Account data and associated information will be retained for as long as Your Account remains active. Data may also be retained as necessary to:
If Your Subscription ends (through cancellation or non-renewal):
Your data will only be deleted if You explicitly request Account deletion. To request deletion:
Before requesting deletion, You may request an export of Your data by contacting Us at [email protected].
Before initiating formal dispute resolution, You agree to first contact Us at [email protected] to attempt to resolve any dispute informally. We will attempt to resolve disputes through good-faith negotiation within thirty (30) days.
Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be resolved exclusively in the state or federal courts located in Clark County, Nevada. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
TO THE EXTENT PERMITTED BY LAW, YOU AND SSFEATURES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between You and SSFeatures regarding the Service and supersede all prior agreements, understandings, representations, and warranties, whether written or oral.
You may transfer Your Account to another individual or entity by updating the Account information through the Dashboard or by contacting [email protected]. The transferee must agree to be bound by these Terms.
SSFeatures may assign or transfer these Terms and any rights or obligations hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
No waiver of any provision of these Terms shall be effective unless in writing and signed by SSFeatures. No failure or delay in exercising any right shall operate as a waiver of that right, nor shall any single or partial exercise preclude any other or further exercise.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to:
The affected party shall provide prompt notice and use reasonable efforts to mitigate the impact.
Notices to You: We will send notices to the email address associated with Your Account. You are responsible for keeping Your email address current. Notice is deemed given upon sending.
Notices to Us: All notices to SSFeatures must be sent to [email protected] or by mail to:
SSFeatures, LLC Attn: Legal Department [Address on file]
Notice is deemed given upon receipt.
You and SSFeatures are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship. Neither party has authority to bind the other or incur obligations on the other's behalf.
These Terms do not confer any rights on any third party, except that SSFeatures' affiliates and licensors are third-party beneficiaries of these Terms.
Section headings are for convenience only and shall not affect the interpretation of these Terms.
If You are a consumer in the European Union, You will benefit from any mandatory provisions of the law of the country in which You reside. Nothing in these Terms affects Your rights as a consumer to rely on such mandatory provisions.
The Service is operated from the United States. If You access the Service from outside the United States, You do so at Your own risk and are responsible for compliance with local laws.
If You are a U.S. federal government end user, the Service is a "Commercial Item" as defined in 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. The Service is licensed to U.S. Government end users only as Commercial Items and with only those rights as are granted to all other end users pursuant to these Terms.
You represent and warrant that:
SSFeatures reserves the right to modify these Terms at any time. When We make changes:
Your continued use of the Service after the effective date of any changes constitutes Your acceptance of the modified Terms. If You do not agree to the modified Terms, You must stop using the Service and may terminate Your Account.
If you have any questions, concerns, or feedback about these Terms, please contact us:
SSFeatures, LLC
For legal notices, please include "Legal Notice" in the subject line.
By accessing or using the SSFeatures Service, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions.