Terms and Conditions
1. Definitions
2. Acceptance and Eligibility
2.1 Acceptance of Terms
2.2 Age Requirements
2.3 Privacy Policy
3. License Grant and Restrictions
3.1 License Grant
3.2 License Tied to Email Address
3.3 License Restrictions
4. Account Registration and Security
4.1 Account Creation
4.2 Account Responsibility
4.3 Account Restrictions
5. Subscriptions and Payment
5.1 Subscription Plans
5.2 Billing
5.3 Automatic Renewal
5.4 Cancellation
5.5 Fee Changes
5.6 Refunds
5.7 Failed Payments
6. Free Trials
6.1 Trial Availability
6.2 Trial Terms
6.3 Automatic Conversion
6.4 Trial Modifications
7. Browser Extension Specific Terms
7.1 Browser Extension Functionality
7.2 Permissions
7.3 Data Access
7.4 Smartsheet Integration
7.5 Updates
8. Acceptable Use Policy
8.1 Permitted Use
8.2 Prohibited Conduct
8.3 Enforcement
9. Intellectual Property Rights
9.1 Company Ownership
9.2 Trademarks
9.3 Feedback
9.4 Reservation of Rights
10. User Content
10.1 Your Content
10.2 Content Responsibility
10.3 Content Removal
11. Third-Party Services
11.1 Third-Party Integration
11.2 Third-Party Links
11.3 Third-Party Changes
12. Privacy and Data Protection
12.1 Privacy Policy
12.2 Data Security
12.3 Data Processing
12.4 Data Processing Addendum
13. Disclaimer of Warranties
14. Limitation of Liability
14.1 Exclusion of Damages
14.2 Liability Cap
14.3 Basis of the Bargain
14.4 Jurisdictional Limitations
15. Indemnification
16. Term and Termination
16.1 Term
16.2 Termination by You
16.3 Termination by SSFeatures
16.4 Effect of Termination
17. Data Retention and Deletion
17.1 Data Retention
17.2 Subscription Cancellation
17.3 Account Deletion
17.4 Data Export
18. Dispute Resolution
18.1 Informal Resolution
18.2 Jurisdiction and Venue
18.3 Waiver of Jury Trial
19. Governing Law
20. General Provisions
20.1 Entire Agreement
20.2 Assignment
20.3 Severability
20.4 Waiver
20.5 Force Majeure
20.6 Notices
20.7 Relationship of Parties
20.8 Third-Party Beneficiaries
20.9 Headings
21. International Users
21.1 European Union Users
21.2 General International Use
22. United States Government Users
23. Export Controls and Sanctions
24. Changes to Terms
24.1 Right to Modify
24.2 Acceptance of Changes
25. Contact Us

Terms and Conditions

Last Updated: March 13, 2026

Please read these Terms and Conditions ("Terms," "Agreement") carefully before using the SSFeatures Service operated by SSFeatures, LLC, a Nevada Limited Liability Company ("SSFeatures," "Company," "We," "Us," or "Our"). Your access to and use of the Service is conditional upon Your acceptance of and compliance with these Terms. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.


1. Definitions

For the purposes of these Terms and Conditions:

"Account" means a unique account created for You to access Our Service or parts of Our Service, identified by Your email address.

"Affiliate" means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

"Browser Extension" means the SSFeatures browser extension software that enhances Smartsheet functionality, available for Chrome, Edge, Firefox, Safari, and other supported browsers.

"Company" means SSFeatures, LLC, a Nevada Limited Liability Company (referred to as "the Company," "We," "Us," or "Our").

"Content" means any text, data, information, images, or other materials uploaded, submitted, or transmitted through the Service.

"Country" means Nevada, United States.

"Dashboard" means the web-based user portal accessible at app.ssfeatures.com/dashboard where You can manage Your Account, Subscription, and licensed users.

"Device" means any device that can access the Service, such as a computer, cellphone, or digital tablet.

"Free Trial" means a limited period of time during which You may access the Service without charge.

"Intellectual Property" means all trademarks, service marks, trade names, logos, copyrights, patents, trade secrets, and other proprietary rights owned by SSFeatures.

"License" means the right granted to You under these Terms to use the Browser Extension and Service.

"Licensed User" means an individual authorized to use the Service under Your Subscription, identified by their email address.

"Personal Data" means any information that relates to an identified or identifiable individual.

"Service" means, collectively, the Browser Extension, Website, Dashboard, and any related software, features, or services offered by SSFeatures.

"Smartsheet" means the Smartsheet project management and collaboration platform operated by Smartsheet Inc., with which the Browser Extension integrates.

"Software" means the Browser Extension and any associated code, libraries, APIs, and updates provided by SSFeatures.

"Subscription" means the paid access to the Service offered on a recurring basis by the Company.

"Third-Party Service" means any services, content, or software provided by third parties that may be integrated with, displayed through, or made available by the Service.

"Website" means the SSFeatures website accessible at https://ssfeatures.com and all related subdomains.

"You" means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


2. Acceptance and Eligibility

2.1 Acceptance of Terms

By accessing or using the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms. If You are using the Service on behalf of an organization, You represent and warrant that You have the authority to bind that organization to these Terms.

2.2 Age Requirements

You represent that You are at least 18 years of age. The Company does not permit anyone under 18 to use the Service. If We learn that Personal Data has been collected from anyone under 18, We will take steps to delete that information.

2.3 Privacy Policy

Your use of the Service is also governed by Our Privacy Policy, which is incorporated into these Terms by reference. Please review Our Privacy Policy at https://ssfeatures.com/privacy to understand Our data practices.


3. License Grant and Restrictions

3.1 License Grant

Subject to Your compliance with these Terms and payment of applicable Subscription fees, SSFeatures grants You a limited, non-exclusive, non-transferable (except as provided in Section 16.3), revocable license to:

  • Download, install, and use the Browser Extension on any number of Devices
  • Access and use the Dashboard to manage Your Account
  • Use all features of the Service included in Your Subscription plan

3.2 License Tied to Email Address

Your License is tied to the email address(es) associated with Your Account. Each Licensed User is identified by their unique email address. You may:

  • Install and use the Browser Extension on unlimited Devices per Licensed User
  • Change the email address associated with a License at any time through the Dashboard at app.ssfeatures.com/dashboard
  • Transfer a License to a different user by updating the associated email address in the Dashboard

3.3 License Restrictions

You may not:

  • Sublicense, sell, rent, lease, or commercially distribute the Software to third parties (except as expressly permitted for authorized Resellers)
  • Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Software
  • Remove, alter, or obscure any proprietary notices, labels, or marks on the Software
  • Use the Software to develop a competing product or service
  • Use any automated means to access or use the Service beyond its intended functionality
  • Circumvent, disable, or interfere with security-related features of the Service
  • Share Your Account credentials with unauthorized individuals

To access certain features of the Service, You must create an Account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update Your Account information
  • Keep Your password secure and confidential
  • Notify Us immediately of any unauthorized access or security breach

You are responsible for all activities that occur under Your Account, whether or not authorized by You. The Company is not liable for any loss or damage arising from Your failure to maintain the security of Your Account.

You may not:

  • Create an Account using false or misleading information
  • Create multiple Accounts to circumvent restrictions or abuse the Service
  • Use another person's Account without permission
  • Select a username that infringes on third-party rights or is offensive, vulgar, or obscene

5. Subscriptions and Payment

5.1 Subscription Plans

The Service or parts of the Service are available only with a paid Subscription. Available Subscription plans and pricing are described on Our Website and may be modified from time to time.

5.2 Billing

You will be billed in advance on a recurring basis (monthly or annually), depending on the Subscription plan You select. You must provide accurate and complete billing information, including full name, address, and valid payment method information.

5.3 Automatic Renewal

At the end of each billing period, Your Subscription will automatically renew under the same conditions unless:

  • You cancel Your Subscription before the renewal date
  • The Company terminates Your Subscription

5.4 Cancellation

You may cancel Your Subscription at any time through the Dashboard or by contacting Us. Upon cancellation:

  • You will retain access to the Service until the end of Your current billing period
  • No refunds will be issued for the remaining portion of the current billing period
  • Your Account will revert to limited functionality after the Subscription period ends

5.5 Fee Changes

The Company may modify Subscription fees at any time. Fee changes will:

  • Take effect at the start of Your next billing period
  • Be communicated to You via email with reasonable prior notice (at least 30 days)
  • Not affect Your current billing period

Your continued use of the Service after a fee change constitutes acceptance of the new fees.

5.6 Refunds

Paid Subscription fees are generally non-refundable. Refund requests may be considered on a case-by-case basis at the Company's sole discretion. Refunds required by applicable law will be honored.

5.7 Failed Payments

If automatic billing fails, We may:

  • Attempt to charge Your payment method again
  • Issue an invoice requiring manual payment within a specified deadline
  • Suspend or terminate Your access to the Service if payment is not received

6. Free Trials

6.1 Trial Availability

The Company may, at its sole discretion, offer a Free Trial for a limited period.

6.2 Trial Terms

During the Free Trial:

  • You may access and use the Service without charge
  • You may be required to provide payment information to begin the Free Trial
  • The Company may limit certain features or functionality

6.3 Automatic Conversion

Your Free Trial will not automatically convert into a paid subscription. You must explicitly subscribe during, or after your free trial, to resume your service.

  • You will receive email notifications before the Trial ends

6.4 Trial Modifications

The Company reserves the right to modify, suspend, or terminate Free Trial offers at any time without notice.


7. Browser Extension Specific Terms

7.1 Browser Extension Functionality

The Browser Extension enhances Your experience with Smartsheet by providing additional features and functionality. The Extension operates within Your web browser and interacts with Smartsheet web pages.

7.2 Permissions

To function properly, the Browser Extension requires certain browser permissions, which may include:

  • Access to Smartsheet web pages to provide enhanced functionality
  • Storage permissions to save Your preferences and settings
  • Network access to communicate with SSFeatures servers for authentication and feature delivery

You grant these permissions when You install the Browser Extension. You may revoke permissions by uninstalling the Extension.

7.3 Data Access

The Browser Extension may access:

  • Smartsheet data visible on web pages You visit while using the Extension
  • Your SSFeatures Account information for authentication
  • Usage data to improve the Service (as described in Our Privacy Policy)

The Extension does not access data from websites other than Smartsheet and SSFeatures domains.

7.4 Smartsheet Integration

The Browser Extension is designed to work with Smartsheet but is not affiliated with, endorsed by, or officially connected to Smartsheet Inc. Smartsheet is a trademark of Smartsheet Inc.

Your use of Smartsheet is governed by Smartsheet's own terms of service. We are not responsible for any changes to Smartsheet that may affect the functionality of Our Browser Extension.

7.5 Updates

The Browser Extension may be updated automatically through Your browser's extension update mechanism. Updates may include bug fixes, feature improvements, security patches, or changes to functionality. Continued use of the Extension after an update constitutes acceptance of any changes.


8. Acceptable Use Policy

8.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with its intended purpose of enhancing Smartsheet productivity.

8.2 Prohibited Conduct

You agree NOT to:

Technical Violations:

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software
  • Modify, adapt, or create derivative works based on the Software
  • Circumvent, disable, or interfere with security features or access controls
  • Use automated scripts, bots, or other automated means to access the Service beyond its intended functionality
  • Attempt to gain unauthorized access to the Service, other Accounts, or connected systems
  • Introduce viruses, malware, or other harmful code into the Service
  • Interfere with or disrupt the integrity or performance of the Service

Commercial Violations:

  • Sublicense, sell, rent, lease, or commercially exploit the Service without authorization
  • Use the Service to develop a competing product or service
  • Resell access to the Service without an authorized Reseller agreement
  • Share Account credentials outside Your organization

Legal Violations:

  • Use the Service for any illegal purpose or in violation of any laws
  • Violate the intellectual property rights of SSFeatures or any third party
  • Transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable
  • Impersonate any person or entity or misrepresent Your affiliation
  • Violate the privacy rights of others
  • Use the Service to send spam or unsolicited communications

Platform Violations:

  • Use the Service in any way that violates Smartsheet's terms of service
  • Interfere with other users' ability to use the Service
  • Attempt to probe, scan, or test the vulnerability of the Service without authorization
  • Overload, flood, or otherwise impair the Service infrastructure

8.3 Enforcement

Violation of this Acceptable Use Policy may result in:

  • Warning or notice of violation
  • Temporary suspension of Your Account
  • Permanent termination of Your Account
  • Legal action if warranted

We reserve the right to investigate suspected violations and cooperate with law enforcement authorities.


9. Intellectual Property Rights

9.1 Company Ownership

The Service, including all Software, content, features, functionality, graphics, designs, and documentation, is owned by SSFeatures and protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2 Trademarks

"SSFeatures," the SSFeatures logo, and other SSFeatures marks are trademarks of SSFeatures, LLC. You may not use Our trademarks without prior written consent, except as necessary to accurately describe the Service.

9.3 Feedback

If You provide suggestions, ideas, or feedback about the Service ("Feedback"), You grant SSFeatures a worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such Feedback into the Service without restriction or compensation to You.

9.4 Reservation of Rights

All rights not expressly granted in these Terms are reserved by SSFeatures.


10. User Content

10.1 Your Content

You retain ownership of any Content You create, upload, or transmit through the Service. By using the Service, You grant SSFeatures a limited license to process, store, and transmit Your Content solely as necessary to provide the Service.

10.2 Content Responsibility

You are solely responsible for Your Content and represent that:

  • You own or have the necessary rights to use and share Your Content
  • Your Content does not violate any third-party rights
  • Your Content complies with all applicable laws

10.3 Content Removal

We reserve the right to remove any Content that violates these Terms or that We determine, in Our sole discretion, is harmful, objectionable, or inappropriate.


11. Third-Party Services

11.1 Third-Party Integration

The Service integrates with or relies upon the following Third-Party Services:

Payment Processing:

  • Stripe — Handles payment processing and subscription billing. We do not store Your payment card details; this information is provided directly to Stripe. Stripe's use of Your information is governed by their Privacy Policy at https://stripe.com/privacy. Stripe is PCI-DSS compliant.

Authentication:

  • Keycloak — Provides secure authentication and identity management for Your Account. Keycloak is self-hosted by SSFeatures.

Analytics and Monitoring:

  • PostHog — Provides anonymous product analytics to help Us understand how the Service is used. Analytics data is not tied to individual users; no personal identifiers or email addresses are sent to PostHog. PostHog's Privacy Policy is available at https://posthog.com/privacy.

  • Sentry — Provides error tracking and performance monitoring to help Us identify and fix issues. Sentry's Privacy Policy is available at https://sentry.io/privacy.

Platform Integration:

  • Smartsheet — The Browser Extension integrates with the Smartsheet platform to provide enhanced functionality. Your use of Smartsheet is governed by Smartsheet's terms at https://www.smartsheet.com/legal.

The Service may contain links to third-party websites or services that are not owned or controlled by SSFeatures. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

11.3 Third-Party Changes

We are not responsible for changes to Third-Party Services that may affect the functionality of Our Service. We will make reasonable efforts to adapt to such changes but cannot guarantee uninterrupted service.


12. Privacy and Data Protection

12.1 Privacy Policy

Our collection, use, and disclosure of Personal Data is governed by Our Privacy Policy at https://ssfeatures.com/privacy, which is incorporated into these Terms by reference.

12.2 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Your data. However, no method of transmission over the Internet or electronic storage is 100% secure.

12.3 Data Processing

By using the Service, You consent to the processing of Your data as described in Our Privacy Policy, including transfers to servers located in the United States.

12.4 Data Processing Addendum

For enterprise customers and where required by applicable data protection laws, Our Data Processing Addendum at https://ssfeatures.com/dpa governs the processing of personal data on Your behalf. The Data Processing Addendum is incorporated into these Terms by reference where applicable.


13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

SSFEATURES DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • WARRANTIES OF TITLE AND NON-INFRINGEMENT
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
  • WARRANTIES THAT DEFECTS WILL BE CORRECTED
  • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF THE SERVICE

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.


14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SSFEATURES, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

  • Loss of profits, revenue, or business
  • Loss of data or data corruption
  • Loss of goodwill or reputation
  • Business interruption
  • Cost of substitute services
  • Any other intangible losses

ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, EVEN IF SSFEATURES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Liability Cap

IF, NOTWITHSTANDING THE ABOVE, SSFEATURES IS FOUND LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF THESE TERMS, SSFEATURES' TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNT PAID BY YOU TO SSFEATURES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR

(B) ONE HUNDRED DOLLARS ($100).

14.3 Basis of the Bargain

THE LIMITATIONS OF LIABILITY REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES. THESE LIMITATIONS WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES.

14.4 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, SSFEATURES' LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.


15. Indemnification

You agree to defend, indemnify, and hold harmless SSFeatures and its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Your violation of any applicable law or regulation
  • Any Content You submit, post, or transmit through the Service
  • Any misrepresentation made by You
  • Your negligent or wrongful conduct

This indemnification obligation will survive the termination of these Terms and Your use of the Service.


16. Term and Termination

16.1 Term

These Terms are effective upon Your acceptance (by accessing or using the Service) and remain in effect until terminated.

16.2 Termination by You

You may terminate Your Account at any time by:

  • Canceling Your Subscription through the Dashboard
  • Contacting Us at [email protected] to request Account deletion

16.3 Termination by SSFeatures

SSFeatures may terminate or suspend Your Account and access to the Service:

  • Immediately, without notice, for material breach of these Terms
  • Immediately, without notice, for fraudulent, illegal, or harmful activity
  • Upon thirty (30) days' written notice, for any reason or no reason

16.4 Effect of Termination

Upon termination:

  • Your right to use the Service ceases immediately
  • Your License to use the Software is revoked
  • You must cease all use of the Browser Extension
  • Any outstanding payment obligations become immediately due
  • Provisions that by their nature should survive termination will survive (including Sections on Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and General Provisions)

17. Data Retention and Deletion

17.1 Data Retention

Your Account data and associated information will be retained for as long as Your Account remains active. Data may also be retained as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce Our agreements
  • Maintain business records as required by law

17.2 Subscription Cancellation

If Your Subscription ends (through cancellation or non-renewal):

  • Your Account will remain active with limited functionality
  • Your data will NOT be automatically deleted
  • You may continue to access the Dashboard to manage Your Account

Your data will only be deleted if You explicitly request Account deletion. To request deletion:

  • Contact Us at [email protected] with Your deletion request
  • We will process Your request within thirty (30) days
  • Certain data may be retained as required by law or for legitimate business purposes (such as fraud prevention or financial records)

17.4 Data Export

Before requesting deletion, You may request an export of Your data by contacting Us at [email protected].


18. Dispute Resolution

18.1 Informal Resolution

Before initiating formal dispute resolution, You agree to first contact Us at [email protected] to attempt to resolve any dispute informally. We will attempt to resolve disputes through good-faith negotiation within thirty (30) days.

18.2 Jurisdiction and Venue

Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be resolved exclusively in the state or federal courts located in Clark County, Nevada. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

18.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, YOU AND SSFEATURES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.


19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.


20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between You and SSFeatures regarding the Service and supersede all prior agreements, understandings, representations, and warranties, whether written or oral.

20.2 Assignment

You may transfer Your Account to another individual or entity by updating the Account information through the Dashboard or by contacting [email protected]. The transferee must agree to be bound by these Terms.

SSFeatures may assign or transfer these Terms and any rights or obligations hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.

20.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

20.4 Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by SSFeatures. No failure or delay in exercising any right shall operate as a waiver of that right, nor shall any single or partial exercise preclude any other or further exercise.

20.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to:

  • Acts of God, natural disasters, or severe weather
  • War, terrorism, riots, or civil unrest
  • Government actions, embargoes, or sanctions
  • Fire, floods, or explosions
  • Strikes, labor disputes, or shortages
  • Epidemics or pandemics
  • Internet or telecommunications failures
  • Third-party service outages

The affected party shall provide prompt notice and use reasonable efforts to mitigate the impact.

20.6 Notices

Notices to You: We will send notices to the email address associated with Your Account. You are responsible for keeping Your email address current. Notice is deemed given upon sending.

Notices to Us: All notices to SSFeatures must be sent to [email protected] or by mail to:

SSFeatures, LLC Attn: Legal Department [Address on file]

Notice is deemed given upon receipt.

20.7 Relationship of Parties

You and SSFeatures are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship. Neither party has authority to bind the other or incur obligations on the other's behalf.

20.8 Third-Party Beneficiaries

These Terms do not confer any rights on any third party, except that SSFeatures' affiliates and licensors are third-party beneficiaries of these Terms.

20.9 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.


21. International Users

21.1 European Union Users

If You are a consumer in the European Union, You will benefit from any mandatory provisions of the law of the country in which You reside. Nothing in these Terms affects Your rights as a consumer to rely on such mandatory provisions.

21.2 General International Use

The Service is operated from the United States. If You access the Service from outside the United States, You do so at Your own risk and are responsible for compliance with local laws.


22. United States Government Users

If You are a U.S. federal government end user, the Service is a "Commercial Item" as defined in 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. The Service is licensed to U.S. Government end users only as Commercial Items and with only those rights as are granted to all other end users pursuant to these Terms.


23. Export Controls and Sanctions

You represent and warrant that:

  • You are not located in, or a resident or national of, any country subject to U.S. trade sanctions or embargoes
  • You are not listed on any U.S. government list of prohibited or restricted parties, including the Treasury Department's Specially Designated Nationals List or the Commerce Department's Entity List
  • You will not use or export the Service in violation of U.S. export control laws or regulations

24. Changes to Terms

24.1 Right to Modify

SSFeatures reserves the right to modify these Terms at any time. When We make changes:

  • We will update the "Last Updated" date at the top of these Terms
  • We will notify You of material changes via email to the address associated with Your Account
  • For material changes, We will provide at least thirty (30) days' notice before the changes take effect

24.2 Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes Your acceptance of the modified Terms. If You do not agree to the modified Terms, You must stop using the Service and may terminate Your Account.


25. Contact Us

If you have any questions, concerns, or feedback about these Terms, please contact us:

SSFeatures, LLC

For legal notices, please include "Legal Notice" in the subject line.


By accessing or using the SSFeatures Service, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions.